Privacy Policy

Last updated: 1 January 2025

BAWA Transportation and Logistics Pty Ltd (ABN 68 703 605 761) (“BAWA”, “we”, “us” or “our”) provides freight and logistics services from Melbourne VIC to customers across Australia. We are committed to protecting the privacy and confidentiality of the personal information we collect and handle. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Scope of this policy

This policy applies to all personal information collected, held, used and disclosed by BAWA in the course of our freight and logistics operations, including information collected through this website (bawalogistics.online), our quote and contact forms, by email, in person, and from third parties. By using our website or engaging our services, you agree to the handling of personal information as described in this policy.

2. The kinds of personal information we collect

Depending on the nature of your dealings with us, we may collect and hold:

• Customers and prospective customers: your name, business or company name, email address, pickup and delivery addresses, consignment details, billing and invoicing information, and any other details you provide when requesting a quote or booking a freight service.
• Contractors, drivers and suppliers: contact details, business and licensing information, insurance and compliance documentation, and payment details necessary to engage subcontracted carriers.
• Website visitors: technical information such as IP address, browser type, pages visited and referral source, collected through cookies and analytics tools.
• Job applicants: résumés, qualifications, employment history and right-to-work information submitted in connection with recruitment.

Where reasonable and practicable, we collect personal information directly from you. We do not collect sensitive information (such as health or criminal record information) unless it is reasonably necessary for a permitted purpose and you have consented.

3. How we collect personal information

We collect personal information:

• directly from you when you submit a quote request or enquiry via this website, send us an email, or speak with our team in person at pickup or delivery;
• from third parties, such as the business or person who arranges a consignment on your behalf, referring partners, or subcontracted carriers involved in your delivery; and
• automatically, through cookies, server logs and analytics software when you browse this website.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information where reasonably necessary to:

• provide quotes, bookings, freight transport, warehousing and related logistics services;
• schedule, track and confirm the delivery of consignments, including contacting you about delivery times or issues;
• issue invoices, process payments, manage accounts and handle billing enquiries;
• meet our safety, insurance and Chain of Responsibility obligations under the Heavy Vehicle National Law and other applicable Australian laws;
• engage and manage subcontractors, drivers and suppliers;
• respond to enquiries, complaints and feedback;
• improve our website and services; and
• send service updates or marketing communications, where you have opted in. You may unsubscribe from marketing at any time using the link in any message or by emailing us.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• subcontracted carriers, owner-drivers and delivery partners engaged to perform services on our behalf, strictly for the purpose of completing your consignment;
• professional advisers, including accountants, auditors and lawyers;
• information technology, hosting, data storage and website service providers;
• payment processors, banks and financial institutions;
• insurers, where relevant to a claim or incident; and
• government agencies, transport authorities, law enforcement bodies or courts, where required or authorised by Australian law.

6. Overseas disclosure

Some of our service providers, including cloud hosting and email providers, may store or process data on servers located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, consistent with APP 8, to ensure the recipient handles that information in accordance with the Australian Privacy Principles or a comparable privacy scheme.

7. Cookies, analytics and website data

Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. You can configure your browser to refuse cookies or to alert you when cookies are being set; however, some features of the website may not function correctly without them. Analytics data is used in aggregate form and is not used to identify individual visitors unless reasonably necessary for security or fraud prevention.

8. Data quality, security and retention

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and that it is protected from misuse, interference, unauthorised access, modification and disclosure. Safeguards include secured systems, access limited to personnel who need the information to perform their duties, and appropriate technical and organisational controls.

Personal information is destroyed or de-identified once it is no longer reasonably required for the purposes described above, subject to our legal record-keeping obligations, including taxation and corporate record requirements under Commonwealth and Victorian law.

9. Access to and correction of your personal information

You may request access to the personal information we hold about you, and request correction of any information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the contact details below. We will respond within a reasonable period (generally within 30 days) and, where permitted, provide access in the manner you request. Identification may be required before access is granted.

10. Anonymity and pseudonymity

Where lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, because freight bookings require accurate consignment, pickup, delivery and billing details for safety and tracking purposes, anonymity is generally not practicable when engaging our transport and logistics services.

11. Complaints and dispute resolution

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact our privacy officer using the details below. We will acknowledge your complaint promptly, investigate it fairly and respond in writing, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent revision.

13. Contacting us

All privacy enquiries, access requests and complaints should be directed to our privacy officer:

• Email: ceo@bawalogistics.online
• Mail: Privacy Officer, BAWA Transportation and Logistics Pty Ltd, Melbourne VIC, Australia
• ABN: 68 703 605 761